VIP Account Manager Jobs In Sharjah | Tango

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About the job

Description Tango is a successful, market leader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans and monetize their talents.Tango live stream was founded in 2018 and is powered by 350+ global employees operating in a culture of growth, learning, and success!The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”.The best way to describe Tango’s work style is not to use the word “impossible”. And we believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users’ smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!). Do you want to join the party? Responsibilities We are looking for a talented and brilliant VIP Account manager to join our amazing team in Dubai (UAE).

• Manage on a daily basis close relationships and support with our VIP users
• Keep track and monitor on the VIP users activity on a daily basis including sales and up sale promotions
• Build personal relationships and create a personalized experience for them
• Track and monitor the VIP players activity on a daily basis
• Provide customer care through various channels and handles
• Gather feedback and propose improvements to customer experience
• Cross teamwork with all aspects of marketing, monetization, features and products
• Build and deliver ongoing content, promotions and activities – where the KPI is to bring players to their next level

Requirements

• Fluent Arabic and English – must
• Previous experience at sales or customer support roles, preferably from B2C companies
• Strong communicator, customer-centric, proactive and target driven
• Ability to travel in MENA region

Nice to have:

• Passion for social apps
• Knowledge of additional languages Hindi/Urdu or Turkish will be an advantage
• Prior experience with support tools (Zendesk, Intercom, etc)

What You Can Expect

• Each employee is a partner of the Company, since everyone has stock options
• Competitive salary and performance review bonus
• No income tax in Dubai
• Official employment in Dubai (work permit visa for employees)
• Relocation package compensation for single/family, full support in the relocation process
• Medical insurance (100% for employees and 75% for family members)
• Comfortable co-working in Dubai center with all goods to make your working day productive
• Lunch and unlimited coffee/tea
• Opportunities for professional growth and skills improvement
• Atmosphere of challenges, creativity, team play