Senior Contact Center Agent Jobs In Sharjah | Ajman University

Senior Contact Center Agent Jobs In Sharjah | Ajman University

About the job

• Planning in coordination with the line manager for the academic year for the immediate subordinates – targets, budgets, training etc.
• Receiving calls and making outbound calls as per the requirement
• Smooth running of the concerned team in the contact center, call monitoring and call calibration, performing additional duties like case tracking, report generation, mentorship etc.
• Team performance report, team case tracking report etc.
• Perform clerical and secretarial tasks when required.
• Perform miscellaneous job-related duties as assigned

Requirement

• University Degree required with 3 years of experience directly related to the tasks and responsibilities.
• High level of English communication & writing skills
• Experience in supervisory role in customer service
• Highly skilled in data analysis and reporting with excel, through knowledge of MS-Word, Call Center platforms, CRM, CTI functionality etc.