Senior Contact Center Agent Jobs In Ajman | Ajman University

Senior Contact Center Agent Jobs In Ajman | Ajman University

About the job

• Planning in coordination with the line manager for the academic year for the immediate subordinates – targets, budgets, training etc.
• Receiving calls and making outbound calls as per the requirement
• Smooth running of the concerned team in the contact center, call monitoring and call calibration, performing additional duties like case tracking, report generation, mentorship etc.
• Team performance report, team case tracking report etc.
• Perform clerical and secretarial tasks when required.
• Perform miscellaneous job-related duties as assigned

Requirement

• Strong interpersonal skills, flexibility, and customer service orientation.
• Ability to gather data, compile information, and prepare reports.
• Strong communication and interpersonal skills.
• Ability to resolve difficult or stressful customer service issues.
• Effective communication and basic instructional skills.
• Knowledge of procedures and documentation related to students registration.
• Ability to organizing, prioritizing, and scheduling work assignments.
• Records maintenance skills.