Senior case management supervisor Jobs In Dubai | The Cigna Group

Senior case management supervisor Jobs In Dubai | The Cigna Group

About the job

• Motivate individuals and team collectively to achieve agreed work output targets covering productivity, quality and customer/provider satisfaction
• Recommend and implement innovative strategies to ilig all three different segments, improve efficiency and provide excellent customer service.
• Be proactive in identifying improvement/enhancement opportunities and active in seeking and sharing ideas for innovation in business processes within the Integrated Health Team and other operations; recommend and implement innovative strategies to improve efficiency within the pre-authorization and care coordination process and provide excellent customer service, including to members, clients, but also health care providers.

Requirement

• Minimum of three years experience in an operational team
• Active language knowledge of at least English; any additional language is a plus
• Experience and/or interest in coaching, managing, developing and motivating individuals
• Experience in complaint management – with a proven track record in improving customer service standards
• A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
• Excellent interpersonal skills: strong empathy and listening skills
• Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members
• Action-orientated problem-solving skills
• Excellent organization, planning and prioritization skills
• Able to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues