Mandarin Oriental Hotel Group
Rooms Change & Project Manager Jobs In Dubai | Mandarin Oriental Hotel Group
About the job
Mandarin Oriental is embarking on a new journey to bring powerful and relevant data insights to our colleagues on the floor through a new guest experience platform. To support this exciting project, we are seeking a highly skilled and motivated Change Manager to join our global Rooms team. In this role, you will oversee the successful implementation and rollout of a new guest experience platform across all our hotels worldwide. This will involve adding a new system and partially migrating from another system, requiring change management. To ensure a smooth transition you would map the existing user workflow as it is right now and where we would transition it towards with a clear path between these two. As the Change Manager, you will play a pivotal role in ensuring a seamless, design, transition and adoption of the new platform and its processes, working closely with various stakeholders and teams.
- Project Planning: Develop comprehensive project plans, including timelines, milestones, and resource allocation, to ensure a successful rollout of the guest experience platform.
- Change Management: Design and implement change management strategies, activities and communications to facilitate a smooth transition and adoption of the new platform by hotel staff and guests.
- Stakeholder Engagement: Collaborate with cross-functional teams, including IT, Operations, Customer, Digital, and Learning & Development, to align project objectives and ensure effective communication throughout the rollout process.
- Risk Management: Identify and mitigate potential risks and issues that may impact the implementation of the guest experience platform, ensuring contingency plans are in place.
To apply for this job please visit hiring.com.pk.
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