Retail Indoor Sales Executive Jobs In Sharjah | Careers International

Retail Indoor Sales Executive Jobs In Sharjah | Careers International

About the job

• Maintaining a positive, empathetic, and professional attitude toward customers and ensuring excellence in a customer-facing role
• Responding promptly to customer inquiries, channeling Service requests to different functions within the company, and ensuring a complete follow-through of the requests till the closure.
• Manage and maintain Customer interaction Service Levels through Voice (Phone), Email, Chat, and other multi-channel platforms.
• Communicating with customers, including B2B, and B2C customers through various channels including walk-ins, emails, and voice contact channels
• Acknowledging and resolving customer complaints and following up the internal departmental Service level agreements for ensuring First Contact Resolution and High Customer Satisfaction standards

Requirement

• Graduate and/or Equivalent Education Qualification
• Knowledge of customer services practices, systems, and processes in different industries
• Knowledge of relevant computer applications including MS Office Suite
• Minimum of 2-3 years experience in a Customer Services function in a Telecommunications Operator or a Telecom reseller performing customer services and back office tasks
• Excellent Interpersonal skills,
• Able to communicate in English & Arabic Fluently
• Listening skills, Problem analysis and problem-solving, Attention to detail and accuracy, Data collection and analysis