Lead, Service Design Jobs In Dubai | ATÖLYE


Lead, Service Design Jobs In Dubai | ATÖLYE

About the job

About The Job – Service Design Lead We are looking for a Service Design Lead who will drive the service design processes in our strategic design projects and use service design practices to amplify the value of human experiences, besides leading the team members. As a Service Design Lead at ATÖLYE, you will support the planning, delivery, and execution of client projects to achieve outcomes using the full range of design research and service design skill sets, tools, and mindsets; collaborating across disciplines to create successful user experiences via research, synthesis, ideation, prototyping, and testing.In this role, you will work with multidisciplinary designers and researchers, UX & UI designers, and architects to participate in business development and also internal innovation practices. You will be expected to contribute to the overall success of our clients, our people, and business.

Responsibilities:Business Engagements:

  • Carrying out the engagement processes of service or strategic design projects
  • Developing project approaches and proposals, creating the relevant project plan, and ensuring that they are presented effectively.
  • Identifying the stakeholders to be involved throughout.

Project Leading:

  • Leading projects at ATÖLYE within the domains of Service Design and Design Strategy.
  • Caring for the legal and financial processes with external stakeholders together with the Project Manager and Project Director.
  • Ensuring the project is realized in the promised time, with the agreed scope and outputs, at ATÖLYE quality.
  • Leading any of the main strategic design project activities alongside team members, namely: qualitative and/or quantitative user research, benchmark research, market gap analysis, synthesis, ideation, prototyping, user tests, strategic narration, and development of client-facing presentations.
  • Ensuring that the necessary decisions and actions are taken during the course of the project to maximize its impact.
  • Receiving feedback from relevant stakeholders at the end of the project.

Team Leadership:

  • Coaching team members
  • Participating in the recruitment processes

Thought Leadership:

  • Developing strategies and creating plans to increase the visibility of Service Design projects
  • Contributing to ATÖLYE’s expertise and productivity in service design


  • Academic education in one or more fields of design, preferably Service Design, Strategic Design, or User Experience Design.
  • Experience with consultancy based-work and carrying forward client relationships including presentations, updates, and negotiation discussions.
  • Experience with leading strategic design projects
  • Experience in a leadership position with coaching and mentoring skills
  • High proficiency in English and Arabic (is a plus)
  • Well written fluency in strategic narratives of projects/storytelling capabilities.

What Do We Offer?

  • An inspiring and dynamic workspace as part of an interdisciplinary community
  • The opportunity to work on strategic projects with leading institutions in UAE, Turkey, and beyond
  • A transdisciplinary workflow that promotes constant learning
  • Involvement in the strategic development of the practice, people, and business

To apply for this job please visit www.linkedin.com.

Apply Now

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