IT Team Lead Jobs In Dubai | Halian

IT Team Lead Jobs In Dubai | Halian

About the job

• Responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
• Will be responsible for planning, organizing, and day-to-day supervision of team members, assigning tasks, checking work at frequent intervals, and maintaining schedules.
• Ensures that all tickets are handled in line with the SLA’s
• Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents
• Accountable for outstanding customer service to staff and team members

 Qualifications

• Minimum 5 years of experience in Operating systems support, end user device troubleshooting and support
• BSc. degree in a technical field related to Information Technology
• Fluent in Arabic (native language) and English
• Has experience in managing people
• Has experience in dealing with employees all the way up to C suite level
• Must have extensive Office 365 experience, all applications, with administration exposure if possible
• Certification in Microsoft Technologies