Graduate Application Support Engineer Jobs In Abu Dhabi | R3

Graduate Application Support Engineer Jobs In Abu Dhabi | R3

About the job

R3’s Professional Services is comprised of innovative problem-solvers and strategic, fast-moving engineers and consultants who collaborate with customers to solve their challenges and build business solutions. As part of the post-sales organization, Professional Services is responsible for driving successful customer outcomes through supporting the design, build, and deployment of solutions. This team provides you with the opportunity to solve real-world business and technical challenges with large global corporates, banks and start-ups across many industries – Financial Services, Real Estate, Energy, Digital Assets, Identity and Healthcare.

Responsibilities:

• Liaise with customers to try and fix issues
• Provide an initial single point of contact for incoming technical issues related to R3 products and applications
• Respond to customer issues across the product line within response time SLAs
• Conduct daily operations – including team operations, process improvement and information sharing
• Ensure all support requests (no matter how small) are ticketed, and all investigation progress is added
• Take part in handovers to other teams in different geographies as required
• Ensure customers are updated regularly and frequently with the investigation progress of 1st Line tickets
• Ensure all operational processes defined by the firm are followed and respected
• Constantly strive to identify and implement improvements to the team’s technologies, processes and methodologies

Key Skills Required:

• Customer-facing solid skills with a proactive can-do attitude
• Essential networking investigation (e.g. connectivity issues, network traces)
• Familiarity with operational monitoring tools

Advantageous Skills & Experience:

• Experience working on enterprise development projects
• Understanding and experience with Incident Management processes

At R3, we encourage a diverse and inclusive workforce. If you don’t meet all of the above criteria, but you think you’d be a great addition to R3, send us your CV. We’re always interested in meeting collaborative people who are excited to work with us.