Back Office & Customer Support Officer Jobs In Dubai | Job Solutions

Back Office & Customer Support Officer Jobs In Dubai | Job Solutions

About the job

Our company, a well-regulated Forex Broker, is seeking a highly motivated and detail-oriented individual to join our team as a Back Office/Customer Support Officer within the forex industry. As a key member of our organization, you will be responsible for providing exceptional customer support and ensuring smooth operations of our back-office functions. Your primary focus will be on handling customer inquiries, resolving issues, processing transactions, and maintaining accurate records. This role requires excellent communication skills, a strong understanding of the forex industry, and the ability to work efficiently in a fast-paced environment.

Responsibilities:

• Serve as the first point of contact for customers, promptly and professionally addressing their inquiries via email, chat, or phone.
• Provide comprehensive product knowledge, guidance, and assistance to customers regarding account setup, trading platforms, transactional procedures, and general forex-related queries.
• Resolve customer complaints, troubleshoot issues, and escalate complex cases to the relevant departments, ensuring timely resolution.
• Deliver exceptional customer service by demonstrating empathy, patience, and effective problem-solving skills.
• Back Office Operations:
• Verify and update customer account information, including Know Your Customer (KYC) requirements, in compliance with anti-money laundering (AML) policies.
• Conduct periodic reviews of client accounts to identify and address any irregularities or potential compliance risks.
• Collaborate with other teams, such as compliance and finance, to ensure seamless flow of information and streamline processes.
• Maintain accurate and organized records of customer interactions, transactions, and related documentation.
• Adhere to regulatory requirements and company policies to maintain a high level of compliance and risk management standards.
• Proactively identify areas for process improvement and recommend solutions to enhance operational efficiency, customer experience, and risk management.

Qualifications:

• Bachelor’s degree in a related field is preferred.
• Proven experience in customer support, preferably within the forex or financial services industry.
• Strong understanding of forex trading concepts, platforms, and related products.
• Knowledge of regulatory frameworks, compliance procedures, and risk management practices in the forex industry.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
• Proficiency in using customer support software, CRM systems, and MS Office applications.
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Problem-solving mindset and ability to remain calm and professional under pressure.
• High level of integrity, confidentiality, and commitment to maintaining client trust and data security.
• Flexibility to work in rotating shifts and adapt to changing work schedules.

We offer:

• Attractive remuneration package.
• Paid birthdays leave, and gift provided by the company
• Opportunities for growth and advancement within the company.
• A dynamic and supportive work environment.
• Happy Hour Friday’s and other benefits.
• Exciting Company Events
• Progressive working environment

If you are passionate about the forex industry, have a customer-centric approach, and thrive in a dynamic and challenging environment, we would love to hear from you. You may send your CV to apply@jobsolutions.me. Join our team and contribute to delivering exceptional service to our valued clients while ensuring the efficient functioning of our back-office operations.